- Description
- Shipping
- Return & Exchange
Toasted Crème Custard Dress is our sweetest, loveliest, most charming design yet. Wearing it feels like stepping into a bustling French café on a busy town street — where the air is filled with the scent of freshly baked, well buttered pastries, enthusiastic conversations, and a soft hint of cardamom tea brewing in a pot.
This garment has been infused with the sweetness of sugar, richness of salted caramel, and creaminess of whipped cream . Toasted Crème Custard Dress designed to make you feel like the most delicious presence in a room.
We used a soft muslin fabric in light beige, caramel, and ivory gingham pattern — gentle to the touch and airy on the skin. The dress is finished with wooden accents crafted from birch tree
At Red Velvet we strongly believe wood accessories perform and feel way better compared to plastic alternatives.
All buttons are fully functional, allowing you to adjust the neckline depending on your mood — whether you prefer a more covered, modest look or a deeper décolletage.
The Toasted Crème Custard Dress is a playful number with adjustable soft corset panels on both sides. These allow you to achieve a personalized fit that moves with your body. By adjusting the ties, you can choose between a relaxed, straight shape or a more defined hourglass silhouette.
From Red Velvet with Love
Our team sincerely hopes the Toasted Crème Custard Dress will accompany you for years to come.
Every Red Velvet garment is made to order, allowing us to create each piece with the care and attention it deserves. Because of this, please allow additional time for your order to be prepared before shipment.
Our typical production time is approximately 7 business days, by up to 14 business days for shipping and delivery. While many orders arrive sooner, delivery times may vary depending on your location and your local postal service.
To help ensure a smooth delivery, please provide complete and accurate shipping information at checkout, including your apartment or unit number, buzzer number (if applicable), and any delivery instructions that may assist your local postal carrier.
Once your order has been shipped, responsibility for delivery rests with the shipping carrier. While we carefully package every parcel to help it arrive safely, Red Velvet is not responsible for delays, loss, theft, or damage that occurs during transit. If your parcel experiences any issues, we encourage you to contact the shipping carrier directly. Of course, if you need any assistance, our team will be happy to help guide you through the process.
If you have any questions regarding your shipment, please don't hesitate to contact us at theredvelvetinfo@gmail.com
Returns
We accept returns within 14 days of delivery, provided the item is unworn, unwashed, in its original condition, and all original tags remain attached.
As we are currently an online-based store with no physical points of sale, returns are completed by mail. Follow the return instructions included with your order and send your parcel using your preferred postal carrier.
Please note that return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error with your order.
Once your return has been received and inspected, your refund will be issued to your original payment method within 2–3 business days. Depending on your financial institution, it may take up to 10 business days for the funds to appear in your account.
Exchanges
Exchanges are available within 14 days of delivery, subject to product availability. We are pleased to offer your first two exchanges free of charge.
If the replacement item is priced lower, we'll refund the difference. If it costs more, you'll be asked to pay the remaining balance before we ship your new item.
If you have any questions or need a replacement return form, please don't hesitate to contact us at theredvelvetinfo@gmail.com. Our team will be happy to assist you.