Returns

We accept returns within 14 days of delivery, provided the item is unworn, unwashed, in its original condition, and all original tags remain attached.

As we are currently an online-based store with no physical points of sale, returns are completed by mail. Follow the return instructions included with your order and send your parcel using your preferred postal carrier.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error with your order.

Once your return has been received and inspected, your refund will be issued to your original payment method within 2–3 business days. Depending on your financial institution, it may take up to 10 business days for the funds to appear in your account.

Exchanges

Exchanges are available within 14 days of delivery, subject to product availability. We are pleased to offer your first two exchanges free of charge.

If the replacement item is priced lower, we'll refund the difference. If it costs more, you'll be asked to pay the remaining balance before we ship your new item.

If you have any questions or need a replacement return form, please don't hesitate to contact us at theredvelvetinfo@gmail.com. Our team will be happy to assist you.